Support

For basic support and learning of several of Digital Dining’s features, check out our computer based training tutorials. For frequently asked questions about our POS services involving hardware, including printers, card swipes, cash drawers, UPS battery backup, terminals, and touch screens visit our FAQ’s Page. For more technical support, call us at our office at (801) 373-9100 and we will assist you as best we can over the phone remotely.

To better support our customers’ needs during business and off hours, we provide 24 Hour-a-Day Emergency Phone and On-Site Support. We understand that without your Digital Dining POS system, your restaurant may come to a crashing hault, causing your customers to walk away dissatisfied. We have developed the following support plans to better serve our customers, in order to ensure highest reliability of your POS system. Call (801) 373-9100 for Maintenance Plan pricing and exact details about individual plans.

Platinum Plan

Our Platinum Maintenance Plan is our highest offering. It includes Unlimited Remote and Phone Support during regular office hours and after hours calls, excluding holidays. Plus discounted travel fees, on-site visit fees, and a discount of retail of all billable repair parts with same-to-next day hardware response times.

Gold Plan

Our Gold Maintenance Plan is our most popular plan. It includes a discounted hourly rate during regular business hours and discount off retail on billable repair and replacement parts. Phone support is billed at the discounted hourly rate.

Silver Plan

Our Silver Maintenance Plan includes a discounted hourly rate for all remote phone support, on site visit, and a same-to-2 day2 support on hardware during normal office hours.

Bronze Plan

Our lowest plan, the Bronze Maintenance Plan includes discounted hourly rates for all remote phone support, on site visits, and same-to-2 days support on hardware during normal office hours.