Frequently Asked Questions

Printers

(Thermal Printers Only)

Not printing, paper IS feeding.

         Is the paper in backwards?

         Are you sure that it is thermal paper? (shiny/fax type paper)

(All Printer Types)

Printer is printing weird symbols (garbage)

         power printer off/on

                      check connections

Not printing at all

    are the correct light(s) lit and solid

    is the printer plugged in and getting power

    power the printer off/on

    check the connections to the printer (power and data)

    re-load the paper

    swap out this printer with a working printer to see if the problem follows the printer.

Credit Card Swipes

(Types and Models Vary)

not responding or intermittent response

    check for green light

    check connections

    clean using a wet-nap

    power off workstation, check connections, power on

Credit Card Verification

Authorizations not going through (all declined)

    check for power to the credit card modem (small red led light on left front of modem)

    from the main PC, click on the DDCD or Digital Dining Credit Card Icon. If the display box reads "modem init error", click the command button on the right and then click the start button just under the command button.

Workstations and Touch Screens

Note: when powering off/on, remember to turn off/on the touchscreen and the PC under it.

Screen not responding to touch

    check connections

    if there is a keyboard or keypad attached, be sure there are no keys stuck or depressed.

    shut down/ power down the touchscreen & PC, power station back on.

Battery Backup

continuous beeping

    check connections

    power off/on

    try a different electrical outlet (check circuit breaker)

Cash Drawer

drawer won’t open

    check connections

    be sure receipt printer is on and on-line

Products